Policy around returns & exchanges
- We grant you a period of 10 Days from the Delivery date to return the products (except those
mentioned in Clause 18.2 below, for which the right to cancel is excluded). In case you return the
goods within the contractual term of the right of withdrawal, you will only be reimbursed with the
amount paid for said products. Delivery charges will not be reimbursed. Unless you hand the goods
over in a ESC Medicams store in India , you shall bear the direct cost of returning the goods and
import taxes and duties.
We reserve the right not to accept return of products which (i) we believe are being returned after
use, or (ii) are damaged (except where the return is on account of damaged goods having been
delivered to you).
The withdrawal period will expire after 10 Days from the day on which you received the Order
To exercise the right of withdrawal, you may notify us at ESC Medicams by sending an email to
firstname.lastname@example.org or by writing to our contact form, of your decision to withdraw from this
contract by an unequivocal statement (example: a letter sent by post or email or email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your
exercise of the right of withdrawal before the withdrawal period has expired.
If you decide to withdraw from this Contract, and subject to above, we will return to you all payments
received from you, excluding delivery charges without any undue delay, within 15 days of the date
on which the returned product is received to our address. The refund will be issued to the original
payment method used during the purchase.
You shall send back or deliver the goods or hand them over to us at any ESC MEDICAMS store in
India or via a courier that we will send to your home without undue delay and in any event not later
than one month from the Order Confirmation date. Unless you hand the goods over in a ESC
Medicams, you shall bear the direct cost of returning the goods. You are only liable for any
diminished value of the goods resulting from handling other than what is necessary to establish the
nature, characteristics and functioning of the goods.
18.2 Common provisions
You shall not have the right to withdraw from the Contract when it is for the delivery of any of the
i. Customised items
iii. Sealed goods which are not suitable for return due to hygiene reasons and where unsealed after
iv. damaged goods
v. goods which have been used prior to withdrawal from contract
Your right to cancel the Contract shall apply exclusively to the products that are returned in the same
condition in which you received them. No reimbursement will be made if the product has been used
once it has been opened, for products that are not in the same condition as when they were
delivered or if they have been damaged, so take care of the products(s) while in your possession.
Please return the products using or including all their original packaging, instructions and other
documents, if any, accompanying the products. In any case, you must send the product to be
returned together with the receipt that you received when the product was delivered. You will find a
summary on exercising this cancellation right when you receive the order.
Upon cancellation, the respective products shall be returned as follows:
1.) Returns by Courier: You may return the product to the address given by us at the time of placing
return request. The invoice provided along with return shipment should contain the value mentioned
by us while placing a return request. We ask you to return the product within 10 Days from the date
of Delivery, together with the receipt. After examining the article, we will inform you of whether you
have the right to reimbursement of the amounts paid. The refund (excluding delivery charges) will be
paid as soon as possible and, in all cases, within 15 days from the date on which We receive the
returned product to our given address. Notwithstanding the foregoing, we may withhold
reimbursement until we have received the goods back or you have supplied evidence of having sent
back the goods, whichever is the earliest. The refund will always be paid using the same payment
means you used to pay for your purchase. If you have any questions, you can contact us on our
18.3 . Returns of Defective Products
If you think that at the moment of delivery the product is not as stipulated in the Contract, you must
contact us immediately on our contact form, providing the product details and the damage sustained;
you can also call us on +919818100144.
You must return the product to the address given by us while placing return request. The refunding
or replacement of the article shall take place as soon as possible and in all cases within 15 days
from the date on which we send you an email confirming that the refund or replacement of the
product is going ahead. If a defect or damage is confirmed on the returned products, we will give you
a complete refund including the charges you have accrued of delivery and return. The refund will
always be paid using the same payment means you used to pay for your purchase. All rights
recognised in current legislation shall be, in any case, safeguarded.
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